SHIPPING POLICY
What is the cost of shipping?
For all orders above Rs. 1499, shipping is done free of cost. A shipping charge of Rs 130 is applicable to all orders under 500gms
500 gms-1 kg for Rs 190,
1 kg to 2 kg for Rs.260
How long will it take for the order to reach me?
From the time of order is placed, it takes about 5-7 days for domestic orders to reach you.Business days
RETURN POLICY
We offer our customers an ’Easy return policy, wherein you can raise a return/exchange request of a product within 15 days of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in your order.
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Step 1: Contact our Customer Support team via email (info.dhompatsang@gmail.com)or message on Whatsapp at 9205868242 within 15 business days of receiving the order.
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Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly email an image of the product and the invoice for our reference.
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Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels.
Which are the items that cannot be returned/exchanged?
Returns will not be accepted under the following conditions:
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Product is damaged due to misuse/overuse
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Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
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Product is used or altered
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If the request is initiated after 15 business days of order delivery
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Free product provided by the brand
Categories not eligible for Return:
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Personal Care and Perfume eg: lip balm, solid perfume, etc)
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Personal care and Perfume cannot be returned due to hygiene issues.
DAMAGES AND LOSSES
Our shipments go through rigorous quality check processes before they leave. However, in the rare case that your product is damaged during shipment or transit, you can request a replacement or cancellation and refund.
If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 15 days of receiving the order:
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Step 1: Contact our Customer Support team via email (info.dhompatsang@com) or can message on WhatsApp within 15 business days of receiving the order.
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Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order. Kindly share an image of the product and the invoice for our reference.
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Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels.
Note: If it is a case of replacement, it is subject to the availability of stock. In case that a replacement may not be available, we will refund you the full amount.